Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
We do not have a retail store however collections are available from our warehouse, just select collection at the checkout.
Does my order come with a warranty?
Yes, we offer a 10-year guarantee on all of our products, providing peace of mind and ensuring long-term reliability.
2. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases, this can be done via PayPal Pay in 3. For business orders, credit options are also available, please contact our sales team for more information regarding this.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
3. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location however we aim to deliver within 1-2 working days of receiving your order when placed before 15:00.
How much does shipping cost?
Please enter your postcode at the checkout for an accurate shipping cost.
Do you offer free shipping?
Yes, we offer free shipping on orders above £349.00 Exc. VAT. Please refer to our shipping information for more details.
